FAQ's

Documentation and Statements

Your member can easily access their year-end tax information through your Servicing Digital account. Additionally, a hard copy will be mailed to your member prior to January 31st.

Mailing Address and Contact Information

For US mail:

  • HRC Home Lending
  • 4210, 50th Street, Suite C
  • Lubbock, TX, 79413

Mortgage Insurance

PMI protects lenders and others against financial loss when borrowers default. Charges for the insurance are added to your loan payments. Under certain circumstances, federal law gives you the right to cancel PMI or requires that PMI automatically terminate. Cancellation or termination of PMI does not affect any obligation you may have to maintain other types of insurance.

Yes, your member can request PMI cancellation on or after either of these dates:

  1. The date the principal balance of your loan is first scheduled to reach 80% of the original value of the property or
  2. The date the principal balance actually reaches 80% of the original value of the property.

PMI will only be canceled on these dates if:

  • Your member submits a written request for cancellation
  • Your member has a good payment history;
  • Your member are current on the payments required by their loan; and
  • We receive, if requested and at your member’s expense, evidence that the value of the property has not declined below its original value and certification that there are no subordinate liens on the property.

A “Good Payment History” means no payments 60 or more days past due within two years and no payments 30 or more days past due within one year of the later of (a) the cancellation date, or (b) the date you submit a request for cancellation.

“Original Value” means the lesser of the contract sales price of the property or the appraised value of the property at the time the loan was closed. If this loan refinanced an existing loan secured by the property, “original value” means the appraised value relied on by the lender to approve this loan.

Additional Questions

HRC can connect you with a resource, providing access to solutions.

Refinancing can offer lower interest rates or reduced loan terms. Consider your member’s current financial situation, the remaining loan balance, and potential closing costs. Explore refinancing options to see if it’s right for your member.

For any other questions or personalized assistance, please contact our dedicated support team.

Have Any Questions?

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